Technical Support Specialist (PH)

As a Technical Support Specialist at Playroll, you'll be one of the early hires in our Philippines-based support team, helping us expand global coverage and deliver exceptional support to clients and employees worldwide. You'll take ownership of queries and issues from start to finish, investigate problems thoroughly, and work cross-functionally to deliver accurate, timely resolutions. This role is ideal for someone with strong support experience who communicates clearly, professionally, and empathetically. You'll interact with clients and employees across different markets, so excellent written and verbal English skills are essential. In a fast-moving environment, you'll balance speed with quality, stay close to product and process updates, and help build a strong foundation for our growing Philippines support function. You'll report to the Support Team Lead and collaborate closely with teams across the business to create a seamless support experience.

• Own client and employee support issues end-to-end, delivering timely resolutions that exceed expectations and create positive experiences.
• Collaborate cross-functionally to deliver seamless solutions that support client satisfaction and contribute to Playroll's growth.
• Maintain up-to-date knowledge of Playroll platform features and business developments to resolve challenges confidently and accurately.
• Prioritize and manage multiple high-impact tasks in a fast-paced, constantly evolving environment.
• Deliver focused, attentive support on every ticket to ensure a positive experience for clients and employees.
• Support key projects and initiatives that contribute to the continued growth and success of the Technical Support Team.

• 2+ years of experience in customer support, technical support, or client operations roles.
• Experience in Employer of Record, HR tech, payroll, or SaaS support environments is strongly preferred.
• Exceptional written and verbal English communication skills across diverse client and employee interactions.
• Strong attention to detail with the ability to manage complex or sensitive support cases accurately.
• Excellent prioritization, organization, and problem-solving skills in fast-paced environments.
• Experience using ticketing platforms such as Zendesk is advantageous.
• Comfortable working across multiple systems and adapting quickly to changing priorities and processes.
• Collaborative, proactive, and accountable approach to teamwork and problem-solving.
• Formal qualifications are not essential; relevant experience and demonstrated capability are valued more highly.