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Technical Support Specialist
About Playroll
Playroll was built to power a borderless economy. We help businesses and their people thrive, no matter where they're based. Since opening our doors in 2022, we've grown alongside the world of distributed work. What started with our Employer of Record solution has expanded into an integrated suite of HR solutions for companies of every size, covering contractor management, global employment, payroll, benefits and compliance. We're looking for talented people to help shape the future of work, today.
We're driven by a constant pursuit of excellence – building better products, better problem-solving, better ways to work across borders. If you thrive in fast-moving environments and want to help build what comes next, join our team to drive meaningful change.
As a Technical Support Specialist at Playroll, you'll be the front line of support, ensuring our clients and employees receive exceptional assistance. This role is all about taking ownership of issues, collaborating with internal teams to deliver solutions, and continually engaging with our platform to stay on top of new features and updates. In a fast-paced, dynamic environment, you'll manage multiple high-impact projects while providing a seamless, positive experience for every client interaction, directly contributing to Playroll's growth and success. If you are passionate about problem-solving, eager to make a real impact, and thrive in dynamic environments? Join us as a Technical Support Specialist and play a vital role in providing top-notch support for a fast-growing global company!
What You'll Do
- Taking full ownership of client and employee support issues, aiming to exceed expectations with every resolution and leaving a positive impression every time.
- Collaborating with teams across Playroll to ensure each solution contributes to our growth, creating a seamless experience for every client and employee.
- Staying up-to-date with the latest Playroll platform features and business developments to handle challenges with expertise and confidence.
- Prioritizing and managing multiple high-impact projects in a fast-paced, ever-evolving environment.
- Ensuring each ticket you handle receives focused attention, creating a supportive, positive experience for every client and employee.
- Assisting in exciting projects, helping shape the Technical Support Team's ongoing success.
What You'll Bring
- Excellent academic results — preferable qualifications: PDM, PDBA grads, BCom Law/Accounting/Finance/Economics or equivalent, Engineering or equivalent.
- Logical and critical thinker, comfortable with ambiguity and complexity.
- Effective collaborator with communication and interpersonal skills.
- High energy, positive attitude, self-starter, motivated to work hard in a dynamic, fast-paced environment.
- Ability to prioritize with strong organizational skills.
- Affinity to technology (experience with Monday.com advantageous) with proficiency in MS Office software, with strong Excel skills required.
Hybrid & Flexible Working
Office or remote, we're a hybrid company! Our current model: 3 days in office, 2 days remote.
Office Perks
Stocked snacks, fresh popcorn, and good coffee. Great work needs great fuel!
Continuous Growth
We invest in your growth through courses, mentorships, and a supportive environment designed to help you grow.
Health & Wellbeing
We contribute to your health insurance so you can stay well and do your best work.
Share Incentives
Through our share incentive plan, you grow as Playroll grows — with real ownership in the business you're helping build.
Generous Time Off
Alongside our generous PTO policy, we offer 4 weeks ‘work from anywhere’ every year.
Offsite & Get-Togethers
From annual company offsites to regular team events throughout the year, there's no shortage of moments to connect and celebrate.
Thousands of global businesses can't be wrong.
Sign up for free and explore global hiring with Playroll.
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