Operations Associate

Playroll is looking for a dynamic, impact-driven Operations Manager to join our Global Payroll Operations team. Reporting into the Senior Operations Manager, you’ll help keep a complex global operation running smoothly across 100+ countries, coordinating partners, deadlines, data flows, and delivery cycles.

This is not a traditional payroll role. It is a global operations coordination role in the payroll space, where you’ll own end-to-end delivery across your territories, resolve complex operational issues, and help improve how the wider function runs.

You’ll bring strong operational judgement, a love for solving problems, and the ability to create structure in a fast-moving, high-growth environment. There is real scope to drive process improvement, scale operations, and help build a world-class operations function at Playroll.

• Own the end-to-end operational cycle across a portfolio of international territories, coordinating data flows, partners, and deadlines.
• Lead the resolution of complex and escalated issues across a live global operation.
• Manage relationships with internal teams and in-country partners across multiple jurisdictions.
• Hold partners and stakeholders accountable to agreed SLAs and performance expectations.
• Build a working command of the global payroll domain to coordinate moving parts confidently and spot risks early.
• Keep process documentation and knowledge bases accurate, useful, and up to date.
• Drive process improvement and automation initiatives from problem identification through to implementation.
• Deliver high-impact, deadline-driven projects under pressure and shifting priorities.
• Support the evolving needs of the business by taking on additional operational responsibilities as required.
• Guide and mentor junior team members without direct people management responsibility.

• Relevant tertiary qualification.
• 3 to 5 years of proven operational experience.
• Experience directly owning a process- and deadline-driven function.
• Strong ability to focus, execute, and deliver under pressure.
• Accountability for outcomes, with the initiative to fix issues without waiting to be told.
• Ability to bring structure to complex, multi-moving-part problems.
• Sound judgement under pressure and with incomplete information.
• Process improvement mindset, with the ability to redesign and improve systems.
• Ability to coach, support, and raise the standard of those around you.
• Strong affinity for technology, software, shortcuts, and scalable ways of working.
• Self-motivated, high-energy, positive approach suited to a collaborative startup team.

• Experience in a startup, scale-up, or global operations environment