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Onboarding & Migrations Specialist
About Playroll
Playroll was built to power a borderless economy. We help businesses and their people thrive, no matter where they're based. Since opening our doors in 2022, we've grown alongside the world of distributed work. What started with our Employer of Record solution has expanded into an integrated suite of HR solutions for companies of every size, covering contractor management, global employment, payroll, benefits and compliance. We're looking for talented people to help shape the future of work, today.
We're driven by a constant pursuit of excellence – building better products, better problem-solving, better ways to work across borders. If you thrive in fast-moving environments and want to help build what comes next, join our team to drive meaningful change.
Playroll is looking for a highly organized Onboarding & Migrations Specialist to join our Customer and Reseller Success team and deliver a seamless onboarding experience for customers and partners. Reporting to the Manager of Onboarding & Migrations, this person will own onboarding and migration projects with strong project and stakeholder management. This is a customer-facing, high-impact role that sets the tone for each customer’s Playroll journey. As the first role of its kind, it also offers the opportunity to shape and improve onboarding and migration processes as Playroll continues to grow.
What You'll Do
- Manage customer onboarding and migration projects, including training, documentation collection, timeline management, and customer task coordination.
- Collaborate with Sales, CSMs, and internal Operations teams to ensure smooth handovers and nuanced customer setup processes.
- Manage customer communications and expectations throughout onboarding, providing clear internal and external updates at each stage.
- Proactively solve unforeseen challenges during onboarding and migration projects while reassuring customers throughout the process.
What You'll Bring
- 3+ years of experience in a relevant customer-facing role.
- Strong project management experience, ideally using Monday.com.
- Excellent communication skills, with the ability to build rapport and trust with customers quickly.
- Ability to prioritize effectively and manage multiple projects simultaneously.
- Startup mentality, with comfort working in a fast-paced environment and improving processes.
- Proven ability to solve problems efficiently.
- Bachelor / Honors degree.
Bonus Points For
- Experience with Salesforce and Monday.com.
- Experience working in tech, a startup, or a scale-up environment.
- Experience owning KPIs and identifying opportunities to improve them.
- Benefits / Perks
- First person in the role with room to shape and evolve it; cross-functional customer-facing impact; competitive packages; share incentive scheme; generous vacation policy; team lunches and breakfasts; unlimited coffee, drinks, and healthy snacks; hybrid working.
Hybrid & Flexible Working
Office or remote, we're a hybrid company! Our current model: 3 days in office, 2 days remote.
Office Perks
Stocked snacks, fresh popcorn, and good coffee. Great work needs great fuel!
Continuous Growth
We invest in your growth through courses, mentorships, and a supportive environment designed to help you grow.
Health & Wellbeing
We contribute to your health insurance so you can stay well and do your best work.
Share Incentives
Through our share incentive plan, you grow as Playroll grows — with real ownership in the business you're helping build.
Generous Time Off
Alongside our generous PTO policy, we offer 4 weeks ‘work from anywhere’ every year.
Offsite & Get-Togethers
From annual company offsites to regular team events throughout the year, there's no shortage of moments to connect and celebrate.
Thousands of global businesses can't be wrong.
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